Chilegbu Care

Our person-centered home care service provides care for service users in the comfort of their own home while we provide standard health care services.

Oldham is our area of location, and we cover Manchester and surrounding areas, without compromising on quality care.

All staff working under the employment of Chilegbu Care will be required to register for the Health & Social Care Level 2.

All Staff will be fully supported and encouraged into growth of their careers.

An effective induction training hence includes shadowing with a staff member, online and physical training will be conducted, completion of an online knowledge test in line with standard Skills for Care, conducted and assessed by a member of staff.

Consequently, as the level of service increases, so it does with will the staffs.

The manager will actively participate in the work at ‘the ‘front line’ of the business alongside with the other employees and will always be available as “backup” should there be an occasion when the care staffs would not be present, this will help in achievement of our service users needs are always met. This means that we will never cancel a service users care.

For all members of team we will offer a full range of training according to the statu-tory requirements such as: Moving & handling, First Aid, Respect, Fire Safety, Food Hygiene, Health & Safety Awareness, Medication Management/ Administration, Mental Capacity and DoLS, Nutrition & hydration, Lone work awareness, End-of-life care, Dementia care, Safeguarding, Abuse prevention, Whistleblowing, COSH (Con-trols of substance hazardous to health), RIDDOR (Reportable incident and danger-ous adults).

Aims and Objectives

To provide the best possible service that will enhance and maintain the client's general quality of life.

To guarantee that the service is provided in a flexible, considerate, and fair manner while upholding the client's rights to autonomy, privacy, fulfilment, dignity, and the ability to make educated decisions.

To respect client’s religion, culture, ethnicity or ethnic origin, sexual orientation and sexuality, political affiliation, marital status, parenting, and disabilities or impairments, and guarantee that their needs and values are protected.

Ensure to allocate client as closely as possible with the designated care worker, but also acknowledging the necessity of switching the care worker if there is later incompatibility.

To effectively and efficiently oversee the Care Service to maximise resource utilisation

Include carers and service users in the creation, administration, and delivery of services that will be routinely reviewed as part of the quality assurance framework to make sure the service is operated in our service users' best interests.

To guarantee that every service user understands how to file complaints, comments, and complements.

We believe that both complaints and compliments are a valuable indicator of the quality of our service and an opportunity to continually improve that quality. Our goal is to operate a great care service, It will be our effort to fulfill our promises and en-sure high satisfaction for service users, their families and care partners.

In responding to comments compliment and complaints we have adopted the strat-egy of listening and learn.

All comments are highly appreciated and can be reviewed by the company, which enhances company understanding.

The information obtained from the analysis of this feedback is what the individuals we support feel about us, thus letting us convey what of the system is appreciated as well as where changes are needed.

Chilegbu Care has the intent to resolve the outcome or complaint as soon as possi-ble. Any grievance will involve the Registered Manager who will attempt to solve a complaint with the assistance of the service user of the person concerned.

However, in the case that brings out the deterioration of the issues in question with-out being settled informally, it shall be forwarded to the Nominated Individual for fur-ther investigation.

The Nominated Individual may choose to conduct the investigation personally or hire a third party to do the investigation, to avoid biasness. The findings indicate that at the conclusion of the investigation the Nominated Individual could meet the service user and explain the results.

Our Commitment is that:

All complaints will be handled seriously

All complaints will be treated with fairness and impartiality

You will receive a response within the period of 24 hours of the complaint being made, and an outcome will be issued within 4weeks.

If the complaint is maintained, you will receive a written apology and appropriate ac-tion will be taken to rectify the complaints, and you will be informed of what that ac-tion is.

Clients and their representatives may take their complaints to authority outside Chilegbu Care. Clients who are in receipt of all or some of their care through the funding provided by Social Services or the Clinical Commissioning Group may, ini-tially, submit their complaint to the above agencies. For privately funded clients, the local advocacy services are available to make complaints. In the case of a serious matter and complaint you should go to the CQC.

Chilegbu Care is adequately guaranteed to meet the requirements of Employers and Public Liability, staff are aware not to undertake any unsafe handling of Clients and staff are trained in moving & handling. Staff will under no circumstances attempt to use broken equipment or furniture. The Client is expected to cover insurance for any accidental damage that may occur to any object in their home, or an accident caused by any unsafe object or equipment. Initial and On-going risk assessment will be con-ducted in the Clients home while staff is in attendance.

STATEMENT OF PURPOSE
& Service User Guide

In Accordance with Sections 93 and 94 of the Health and Social Care Act 2008
(Location, staffing & qualifications)

Aims and Objectives

Our Mission

Our Aim

Confidence

Dignity

Proactive

CQC Service User Bands

The CQC Service Type(s) Provided

Regulated Activities Carried Out

COMMENT, COMPLAIN OR SUGGESTIONS

Insurance

Care Quality Commission

Adult Care Services

Advocacy

Provider Details

STATEMENT OF PURPOSE & Service User Guide

In Accordance with Sections 93 and 94 of the Health and Social Care Act 2008(Location, staffing & qualifications)

Aims and Objectives

Our Mission

Our Aim

Confidence

Dignity

Proactive

CQC Service User Bands

The CQC Service Type(s) Provided

Regulated Activities Carried Out

COMMENT, COMPLAIN OR SUGGESTIONS

Insurance

Care Quality Commission

Adult Care Services

Advocacy

Provider Details

STATEMENT OF PURPOSE
& Service User Guide

In Accordance with Sections 93 and 94 of the Health and Social Care Act 2008
(Location, staffing & qualifications)