STATEMENT OF PURPOSE
& Service User Guide
Issue Date: November 2024
In Accordance with Sections 93 and 94 of the Health and Social Care Act 2008
(Location, staffing & qualifications)
The regulated activity that personal care staffs will provide in clients home includes: Assitance with washing and bathing, oral hygiene and hair care. Dressing- Assisting clients to choose appropriate clothing with their consent. Supporting clients with grooming activities such as shaving and nail care. Helping clients use the toilet, including support with continence aids, assisting with the management of consistence issue, including changing pads and cleaning. Helping clients move around their home safely, including the use of mobility aids. Assisting with transfers from bed to chair, wheelchairs to toilet using appropriate techniques. Assisting clients with taking prescribed medication, including prompting and supervision, keeping track of medication schedules and ensuring compliance. Engaging clients in conversation and activities to promotes mental well-being, providing comfort and reassurance to clients, addressing their emotional needs. Assisting with tasks such as cleaning, laundry, tidying up to maintain a safe and comfortable livig environment.
Areas covered - Preston (Penwortham, Longridge, Ribbleton, Longton, New Longton, Walmer Bridge, Much Hoole, Tarleton, Hesketh Bank, Croston, Leyland, Bamber Bridge & Lostock Hall).
At Chilegbu Care our Manager will manage all the regulated activities full time, ensuring that:
- Service Management:
- Oversee the day-to-day operations of the domiciliary care service.
- Ensure the service is delivered in line with legislative requirements and company policies.
- Manage the service within budgeted targets.
- Staff Management:
- Directly manage a team of domiciliary care workers.
- Recruit, induct, and train staff to ensure they are equipped to deliver high-quality care.
- Provide ongoing supervision, support, and performance appraisals for staff.
Aims and Objectives
- Enhancing Quality of Life: We strive to provide the best possible service to enhance and maintain our clients' overall quality of life.
- Respecting Autonomy and Rights: Our services are delivered in a flexible, considerate, and fair manner, upholding our clients' rights to autonomy, privacy, fulfilment, dignity, and informed decision-making.
- Person-Cantered Care: We are dedicated to offering person-cantered care, treating everyone with respect and dignity regardless of religion, culture, ethnicity, sexual orientation, political affiliation, marital status, parenting, or disabilities. We ensure that their needs and values are protected.
- Matching Clients with Care Workers: We aim to allocate clients as closely as possible with their designated care worker, while also recognizing the need to switch care workers if incompatibility arises.
- Efficient Resource Utilization: We oversee the Care Service effectively and efficiently to maximize resource utilization.
- Inclusive Service Development: Carers and service users are included in the creation, administration, and delivery of services. These services are routinely reviewed as part of our quality assurance framework to ensure they operate in the best interests of our service users.
- Feedback and Complaints: We guarantee that every service user understands how to file complaints, comments, and compliments.
Our Mission
To Provide quality and person-centred care. Safeguard service user from any harm.
Our Aim
Compassion
Showing kindness and empathy to services user
Confidence
You are certain that a skilled, professional, caring caretaker will look after you.
Dignity
Care with kindness, respect and ensuring that needs, choice and preference are at the centre of
care.
Proactive
Ensuring a care plan is put in place to Provide adequate needs required.
CQC Service User Bands
The whole population
The CQC Service Type(s) Provided
Domiciliary care service (DCC)
Regulated Activities Carried Out
Personal Care (washing, dressing, personal hygiene etc.)
Assistance with AM, lunch, tea and evening routines
Preparing meals and drinks
Sleep-in/nighttime carers
Day care
Domestics work (washing clothes, ironing, hoovering, dusting and cleaning)
Live-in care
Palliative / end of life care
HIV care
Rapid response care
Continence management
Medication administration/ prompt
COMMENT, COMPLAIN OR SUGGESTIONS
We believe that both complaints and compliments are a valuable indicator of the quality of our service and an opportunity to continually improve that quality. Our goal is to operate a great care service, It will be our effort to fulfill our promises and en-sure high satisfaction for service users, their families and care partners.
In responding to comments compliment and complaints we have adopted the strat-egy of listening and learn.
All comments are highly appreciated and can be reviewed by the company, which enhances company understanding.
The information obtained from the analysis of this feedback is what the individuals we support feel about us, thus letting us convey what of the system is appreciated as well as where changes are needed.
Chilegbu Care has the intent to resolve the outcome or complaint as soon as possi-ble. Any grievance will involve the Registered Manager who will attempt to solve a complaint with the assistance of the service user of the person concerned.
However, in the case that brings out the deterioration of the issues in question with-out being settled informally, it shall be forwarded to the Nominated Individual for fur-ther investigation.
The Nominated Individual may choose to conduct the investigation personally or hire a third party to do the investigation, to avoid biasness. The findings indicate that at the conclusion of the investigation the Nominated Individual could meet the service user and explain the results.
Our Commitment is that:
All complaints will be handled seriously
All complaints will be treated with fairness and impartiality
You will receive a response within the period of 24 hours of the complaint being made, and an outcome will be issued within 4weeks.
If the complaint is maintained, you will receive a written apology and appropriate ac-tion will be taken to rectify the complaints, and you will be informed of what that ac-tion is.
Clients and their representatives may take their complaints to authority outside Chilegbu Care. Clients who are in receipt of all or some of their care through the funding provided by Social Services or the Clinical Commissioning Group may, ini-tially, submit their complaint to the above agencies. For privately funded clients, the local advocacy services are available to make complaints. In the case of a serious matter and complaint you should go to the CQC.
Insurance
Chilegbu Care is adequately guaranteed to meet the requirements of Employers and Public Liability, staff are aware not to undertake any unsafe handling of Clients and staff are trained in moving & handling. Staff will under no circumstances attempt to use broken equipment or furniture. The Client is expected to cover insurance for any accidental damage that may occur to any object in their home, or an accident caused by any unsafe object or equipment. Initial and On-going risk assessment will be con-ducted in the Clients home while staff is in attendance.
Care Quality Commission
The Care Quality Commission can be contacted at 35 Ormskirk Road, Preston PR1 2QP. Contact number- 01772 252154
Adult Care Services
Lancashire County Council Social Services, Preston Pr2 1Tb
Advocacy
Provider Details
Provider’s Full name – Opeyemi Balogun
Manager Full name- Opeyemi Balogun
legal status- Individual
Business Address- Preston, Lancashire
Contact number – 0161 503 8976, +447956390566.
Electronic Email – Info@chiegbucare.co.uk
CHILEGBU CARE LTD, Registered in England & Wales,
Company Reg: 16042232
CHILEGBU CARE LTD, Registered in England & Wales,
Company Reg: 16042232.
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